Refund policy

Return & Refund Policy

At Lion’s Homestead, we want our customers to have a clear and straightforward return process. Please review the following policy before requesting a return.

14-Day Return Policy

We accept eligible returns within 14 days after receiving your order.

To request a return, you must notify Lion’s Homestead within 14 days of delivery by:

To be eligible for a return, your item must be in the same condition in which it was received. Products must be unused, unopened, unaltered, and in their original packaging with any original tags or seals intact. You will also need your receipt or other proof of purchase.

We cannot accept a return if the product has been opened, used, tampered with, or if the original packaging or product seal has been compromised.

Starting a Return

To start a return, contact us at thelionshomestead@gmail.com or through our Contact Us page.

Please provide your name, order number, the item you wish to return, and the reason for the return.

Once your return request has been reviewed and accepted, we will provide instructions for returning your item.

Approved returns must be sent to:

Lion’s Homestead
24200 SW FRWY
Ste 402-209
Rosenberg, TX 77471
United States

Items sent back to us without first requesting and receiving authorization for the return will not be accepted.

Return Shipping

For standard returns, including returns due to a change of mind or other reasons not caused by an error by Lion’s Homestead, the customer is responsible for return shipping costs.

If you receive an incorrect, defective, or damaged product and we determine that the issue occurred before or during shipment to you, Lion’s Homestead will provide an appropriate resolution and, when a return is required, instructions regarding return shipping.

Original shipping charges are non-refundable unless otherwise required by law or the return resulted from an error by Lion’s Homestead.

We recommend using a trackable shipping service for customer-paid returns. Lion’s Homestead is not responsible for return packages lost or damaged while being shipped back to us.

Damages, Defects & Incorrect Items

Please inspect your order upon delivery.

If your item arrives defective or damaged, or if you receive the wrong product, please contact us as soon as possible so we can evaluate the issue and make it right.

We may request photographs of the product, packaging, shipping label, or damage to help us evaluate the issue.

Please do not discard damaged products or their original packaging until we have completed our review.

Exceptions / Non-Returnable Items

Certain products cannot be returned due to their nature or for health, safety, sanitation, or product-integrity reasons.

Non-returnable products include, but are not limited to:

  • Products that have been opened, used, or had their packaging or seal compromised

  • Perishable goods, including certain foods, flowers, and plants

  • Personal care products once opened or compromised

  • Custom, personalized, or special-order products

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Items specifically marked as final sale or non-returnable at the time of purchase

Please contact us before purchasing if you have questions about whether a particular product is eligible for return.

Kefir Grains

Kefir grains are non-returnable.

Because kefir grains are a live/perishable product, we cannot accept them for return.

If your kefir grains do not perform as expected, please contact us. After evaluating the issue, an eligible replacement may be sent to you rather than requiring the grains to be returned.

Sale Items

Items designated as final sale are not eligible for return or refund unless they arrive damaged, defective, incorrect, or otherwise required by applicable law.

Exchanges

We do not process direct exchanges.

The fastest way to receive a different product is to request a return for the eligible item you currently have. Once your return has been accepted, you may place a separate order for the new product.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank, credit card company, or other payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at thelionshomestead@gmail.com.

Shipping charges are non-refundable except where otherwise stated in this policy or required by applicable law.

European Union 14-Day Cooling-Off Period

Notwithstanding the policy above, if merchandise is being shipped into the European Union and applicable consumer law provides you with a statutory right of withdrawal, you have the right to cancel or return your eligible order within 14 days, for any reason and without justification.

Returned merchandise must meet applicable return requirements, including being in the same condition in which it was received, unused, with original packaging and tags where applicable, subject to exceptions permitted under applicable law for products such as sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, personalized goods, and certain perishable products.

You will also need your receipt or proof of purchase.

Nothing in this Return & Refund Policy is intended to limit any mandatory consumer rights that may apply under applicable law.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing, fulfillment, or has shipped.

Once an order has shipped, it is subject to the return requirements described in this policy.

Contact Us

For questions regarding returns, refunds, damaged products, or return eligibility, please contact:

Lion’s Homestead
Email: thelionshomestead@gmail.com

You may also submit your request through the Contact Us page on our website.

Return Address:
Lion’s Homestead
24200 SW FRWY
Ste 402-209
Rosenberg, TX 77471
United States